Journal of Electronic Science and Technology, Volume. 22, Issue 1, 100233(2024)
Big data challenge for monitoring quality in higher education institutions using business intelligence dashboards
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Fig. 8. Quality assurance dashboard (institutional specific KPIs).
Table 1. NCAAA KPIs released in 2018 and 2022 [1].
View tableView in ArticleTable 1. NCAAA KPIs released in 2018 and 2022 [1].
NCAAA standard KPIs numbers in 2018 NCAAA standard KPIs numbers in 2022 NCAAA KPI description Related standards KPI-I-01 N/A Percentage of achieved indicators of the institution strategic plan objectives 1 KPI-I-02 KPI-I-01 Proportion of accredited programs 2 KPI-I-03 KPI-I-02 Students’ evaluation of quality of learning experience in the programs 3 KPI-I-04 KPI-I-03 First-year students’ retention rate 3 KPI-I-05 KPI-I-04 Graduates’ employability and enrolment in postgraduate programs 3 KPI-I-06 KPI-I-05 Graduation rate for undergraduate students in the specified period 3 KPI-I-07 KPI-I-06 Satisfaction of beneficiaries with learning resources 3 KPI-I-08 KPI-I-07 Employers’ evaluation of the institution graduates’ proficiency 3 KPI-I-09 N/A Annual expenditure rate per student 4 KPI-I-10 KPI-I-08 Students’ satisfaction with the offered services 4 KPI-I-11 KPI-I-09 Ratio of students to teaching staff 5 KPI-I-12 KPI-I-10 Proportion of faculty members with doctoral qualifications 5 KPI-I-13 N/A Proportion of teaching staff leaving the institution 5 KPI-I-14 KPI-I-11 Percentage of self-income of the institution 6 KPI-I-15 KPI-I-12 Satisfaction of beneficiaries with technical services 6 KPI-I-16 KPI-I-13 Percentage of publications of faculty members 7 KPI-I-17 KPI-I-14 Rate of publications per faculty member 7 KPI-I-18 KPI-I-15 Citation rate in refereed journals per faculty member 7 KPI-I-19 KPI-I-16 Number of patents, innovations, and awards of excellence 7 KPI-I-20 N/A Proportion of the budget dedicated to research 7 KPI-I-21 KPI-I-17 Proportion of external funding for research 7 KPI-I-22 N/A Satisfaction of beneficiaries with community services 8 KPI-I-23 N/A Rate of community programs and initiatives 8
Table 2. Benchmarking NCAAA standards released in 2022 to international standards.
View tableView in ArticleTable 2. Benchmarking NCAAA standards released in 2022 to international standards.
No. NCAAA standard AQIP in the USA SACS in the USA SQA in Scotland ENQA in Europe TEQSA in Australia NZQA in New Zealand QAA in the UK 1 Mission, vision, and strategic planning √ √ √ √ × √ √ 2 Governance, leadership, and management √ √ √ √ √ √ √ 3 Teaching and learning √ √ √ √ √ √ √ 4 Students √ √ √ √ √ √ √ 5 Institutional resources √ √ √ √ √ √ √ 6 Faculty and staff √ √ √ √ √ √ √ 7 Research and innovation √ √ √ √ √ √ √ 8 Community partnership √ √ × √ √ √ √
Table 3. HF-HEQ-BI factors.
View tableView in ArticleTable 3. HF-HEQ-BI factors.
HF-HEQ-BI framework Technology Organisation Environment Business Social Special requirements Safety Fitness Continuous improvement Motivation Administrative services Location Technical infrastructure Library services Career prospects Resources Team Curriculum structure Data management Facilities Economy Financial factors Academic staff Top management support Data quality Innovation Politics Competitive advantage Human elements Data sources Strategic alignment Socio-culture Process Reputation Analysis methods Leadership Globalisation KPIs Social media Culture Competition Notifications Partnership Academic quality Stakeholders’ interaction Administrative quality QA regulations
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Ali Sorour, Anthony S. Atkins. Big data challenge for monitoring quality in higher education institutions using business intelligence dashboards[J]. Journal of Electronic Science and Technology, 2024, 22(1): 100233
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Received: Oct. 2, 2023
Accepted: Jan. 1, 2024
Published Online: Jul. 5, 2024
The Author Email: Sorour Ali (alisverige@yahoo.se)
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